Trouble Shooting /Helpdesk

Q Why am I not getting exactly the same contractions as seen in the video?

A. First, it may very well be that at your starting point your less-used muscle fibres are atrophied (diminished) and weak. You may see some visible fluttering in some areas. As your Tua Viso starts to work on these less-used muscle fibres, the visible contraction will get stronger and more uniform. You will start to get lift and tone – and great results!

A. Second, you may not be on the correct contact points for your face. This can happen at the very beginning – we all have slightly different facial anatomy. Simply move the sponges around a little, always during the pulse sequence and always no more than one centimetre away from the Handbook application points. You will know when you are in the correct place - it will feel right and really good. Then muscle memory will help you find that position easily next time. Each time you use Tua Viso it gets easier and easier – soon you’ll be doing it in the dark!

Q My Tua Viso isn’t working – what should I do?

A. Tua Viso is a premium quality product that is beautifully made and designed to last. 99% of the time there is a simple explanation to why your Tua Viso isn’t ‘working’ that is solvable by you at home.

If there is no power:

• Does the battery need changing?
• Did you accidentally get your Tua Viso wet so that a little water may have got inside the unit? If so, remove the battery and store your Tua Viso in a dry place, preferably in an airing cupboard ensuring the unit is lying down horizontally on a flat surface, reservoirs pointing downward. Leave to ‘dry out’ for 48 hours and you should find your Tua Viso back to normal. Make sure you always use your water dispenser bottle in future to fill the water reservoirs.
• Did you yank the wires when changing the battery? Don’t worry if you did, but you may have broken a solder seal that connects a wire with your battery. This is easily repairable. Take your Tua Viso to any reputable electrical shop where they will easily reconnect your Tua Viso to the battery. In future always be gentle when removing your battery. Simply pinch at each of the battery connection ‘poppas’ with your forefinger and thumb and the connection will undo. Then you can easily connect a new battery.
  For further information on battery change see your Free Bonus DVD.

If there is power but you cannot feel the pulse:

• Do your sponges need changing? - It is time to change your sponges when the impulse becomes weak, even though you have increased the intensity (and you know the battery doesn’t need changing) And you have just washed the sponges in mild soapy water and thoroughly rinsed off with clean water.
• Are your sponges wet? Make sure that you have filled the reservoirs with tap water and have pressed the sponges at intervals to wet them.

Remember, follow the Handbook and look after your Tua Viso and it will last indefinitely.

If all the above fails
Tua Viso 1 Year Limited Warranty

Your Tua Viso has an automatic ONE YEAR WARRANTY. In the rare occasion the above
points do not satisfy, while your unit is still under warranty, we will
either repair your Tua Viso for you or send you a brand new one.

If within one year of purchasing your Tua Viso unit, the unit malfunctions simply email support@holdbacktime.com within one year of the dispatch date for advise.

Limits and Exclusions

There are no express warranties except as before mentioned. Neither TJA (UK) LTD nor anyone involved in the production or sale of this product shall be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use this product, or arising out of any breach of this warranty. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period before mentioned.

90 Day Money Back Guarantee (applies to Tua Viso only)

Tua Viso has an automatic 90-day money back satisfaction guarantee. If you are not completely delighted with the product, simply email support@holdbacktime.com within 90 days of the dispatch date to receive a RETURN AUTHORISATION NUMBER and ADDRESS for RETURN.
For your return to be accepted you must meet the following return terms and conditions:

1. Write your return authorisation number on to your receipt where indicated and write a brief reason for return.
2. You MUST return the main unit in the ORIGINAL TUA VISO PACKAGING with the COMPLETE CONTENTS (minus only the sponges you may have used up).
3. Use a TRACEABLE FORM OF SHIPPING such as recorded delivery.
4. It is ESSENTIAL that your return is accompanied by either the purchase receipt or other PROOF OF DATE OF ORIGINAL PURCHASE and has an AUTHORISATION NUMBER.

PLEASE NOTE: IF THE ABOVE FOUR POINTS OF OUR RETURN TERMS AND CONDITIONS ARE NOT MET IN FULL, YOUR RETURN WILL NOT BE ACCEPTED. All sales are final.

CHECKLIST

• Have you obtained a return authorisation number and written it on your receipt?
• Have you enclosed either the purchase receipt or other proof of date of original purchase and written your authorisation number?
• Are you sending us Tua Viso unit in the original packaging with complete contents?
• Have you arranged a traceable form of shipping, such as recorded delivery?